Hp Spectre Touchpad Not Workingfreeband
I have a HP Spectre x360 - 13-4105dx. This is a convertible laptop. So when it is flipped into tablet mode, my assumption is that it disables the keyboard and touchpad. The keyboard and mouse was working before I did any work on the unit. This model had a cracked screen and so I replaced it with a new model.
I disassembled the unit and removed the logic board from the case to get at the screen along with all the other components. Then I replaced the screen and put everything back.
The mouse and keyboard work when in bios, but not in Windows 10. The HP support department suggested that Windows 10 should be refreshed but im not so sure that is going to fix the problem.
Has anyone ever experienced this? Or does anyone have any idea when I could do to fix this? I removed and refreshed the sensor drivers in device manager, but that did not fix it. I searched windows for any tool that I could use to re-calibrate the drivers for the sensors for the convertible aspect of this modem but could not find anything.
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- HP Spectre X360 13t-4000 Touchpad Replacement Laptop Parts. Genuime OEM Parts. We carry all HP Spectre X360 13t-4000 Touchpad Parts. Battery, Keyboard, Fan, Motherboard, RAM, DVD, Wifi.
- Let me take a moment to thank you for posting on the HP Support Forums. MKazi is at your service. I understand that you have an HP Spectre x360 series laptop and both the touchpad buttons have stopped working.
I am turning to the Microsoft community for help after a number of days trying to resolve issues I am having with the touchpad on my HP Spectre x360 laptop. For some reason the touchpad is no longer scrolling, zooming, and the touchpad option menu under mice and pointing devices has disappeared. I am unable to disable the touchpad when using a mouse, nor adjust other settings for the touchpad. The touchpad can be used as a pointer and to right click on a link but that appears to be it.
Both through HP website using their find software and installation tools. Then, I followed some suggestions that I found here saying that I should uninstall the device and restart the computer. Now the scroll is not working. I tried to reinstall the Synaptics TouchPad Driver(Windows 10 v1903) and it is still not working.
I have rolled back the Synaptics touchpad driver, uninstalled the Synaptics touchpad with no success, including the Synaptics SMBus driver. I have done with an external mouse installed and uninstalled. Every time I rollback the driver or uninstall the touchpad the same driver automatically is stalled: 19.5.35.47 (21-08-19). From what I have read on numerous forums the issues I have having may be related to Windows update 1903? The most recent driver update for the laptop's touchpad on the HP site is 19.5.10.75. I have tried to install this driver, but during the install a newer version of the driver (19.5.10.75) is found and the install is aborted. As previously noted, when I reboot the driver 19.5.35.47 (21-08-19) is installed.
Additonally, I uninstalled the Synaptics Control Panel app in the hope to reslove the issue and now I am unable to reinstall the control panel, error: Code: 0x803FB005. I cleared the cache for the Microsoft store, but still unable to install the Synaptics Control Panel app.
Below is some system information:
HP Spectre x360 13-ac07nr
Windows version: 10,1,18363 Build 18363
x-64 based PC
Hardware Type Synaptics SMBus TouchPad
PNP Device ID ACPISYN323D4&B1216C3&0
Driver C:WINDOWSSYSTEM32DRIVERSI8042PRT.SYS (10.0.18362.1, 116.50 KB (119,296 bytes), 19-Mar-19 10:13 AM)
Help troubleshooting and resolving this issue from the community would be appreciated.
Thank you,
William
I am turning to the Microsoft community for help after a number of days trying to resolve issues I am having with the touchpad on my HP Spectre x360 laptop. For some reason the touchpad is no longer scrolling, zooming, and the touchpad option menu under mice and pointing devices has disappeared. I am unable to disable the touchpad when using a mouse, nor adjust other settings for the touchpad. The touchpad can be used as a pointer and to right click on a link but that appears to be it.
I have rolled back the Synaptics touchpad driver, uninstalled the Synaptics touchpad with no success, including the Synaptics SMBus driver. I have done with an external mouse installed and uninstalled. Every time I rollback the driver or uninstall the touchpad the same driver automatically is stalled: 19.5.35.47 (21-08-19). From what I have read on numerous forums the issues I have having may be related to Windows update 1903? The most recent driver update for the laptop's touchpad on the HP site is 19.5.10.75. I have tried to install this driver, but during the install a newer version of the driver (19.5.10.75)is found and the install is aborted. As previously noted, when I reboot the driver19.5.35.47 (21-08-19) is installed.
Additonally, I uninstalled the Synaptics Control Panel app in the hope to reslove the issue and now I am unable to reinstall the control panel, error: Code: 0x803FB005. I cleared the cache for the Microsoft store, but still unable to install the Synaptics Control Panel app.
Below is some system information:
HP Spectre x360 13-ac07nr
Windows version: 10,1,18363 Build 18363
x-64 based PC
Hardware Type Synaptics SMBus TouchPad
PNP Device ID ACPISYN323D4&B1216C3&0
Driver C:WINDOWSSYSTEM32DRIVERSI8042PRT.SYS (10.0.18362.1, 116.50 KB (119,296 bytes), 19-Mar-19 10:13 AM)
Help troubleshooting and resolving this issue from the community would be appreciated.
Thank you,
William
Hi Bill. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Moderator here to help you.
1) Update the Touchpad driver from the PC maker's Support Downloads web page, using the full model number, Serial Number or Dell Service Tag on sticker. Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start Menu. Make sure you also have the latest BIOS or UEFI firmware, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.
2) If that doesn't help then enter Device Manager reached by right clicking the Start button, go to Mice > Touchpad and then Driver tab. Choose Update Driver, then Automatic to see if it gets a better driver that resolves the problem. If not try Update Driver > Browse > Let Me Pick to try all previously installed drivers.
3) If that doesn't work then try uninstalling driver, Restart PC using keyboard to Ctrl Alt Del, on blue screen tab to Power Icon in bottom right, press Enter, arrow down to Restart, press Enter to restart to reinstall the driver.
A driver that interferes can be blocked as shown here:
https://www.howtogeek.com/223864/how-to-uninsta..
4) See the troubleshooting steps here: https://support.microsoft.com/en-in/help/402786..
5) Go to Settings > Devices > Touchpad to go over the Settings. Then choose Additional Settings which opens the Mouse properties box. The Touchpad software installs a tab onto it - usually the last one - that should have more settings to check, including a checkbox to Disable Touchpad when USB pointing device is attached. This prevents palm drag from causing the cursor to jump
6) If this was caused by Windows Update(s) then you can check which were installed at Settings>Update & Security>Windows Update under Update History, then uninstall them from the link there, and immediately check for these again and hide with the Hide Updates tool explained here:
https://www.howtogeek.com/223864/how-to-uninsta..
You can also go into Repair Mode by whichever method works here: https://www.tenforums.com/tutorials/2294-advanc.. to use the new Uninstall Updates button in Advanced Troubleshoot Options:https://pureinfotech.com/uninstall-updates-adva..
You can also use System Restore from within Windows or the above Repair Mode to get back before the problem began, then check for Updates with the Hide Update tool and hide them:
https://www.windowscentral.com/how-use-system-r..
7) If nothing else works then do a Repair Install, by installing Media Creation Tool, open tool and choose to Upgrade Now. This reinstalls Windows while keeping files, programs and most settings in place, and is also the most stable method to advance to the latest version. http://windows.microsoft.com/en-us/windows-10/m..
I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.
________________________________________________________
Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.
There is 'nothing' that we can do.
It is a HP + Synaptics problem. This is the release notes to the 19.5.35.50 (the latest of the driver) which you can download from the Microsoft Update Catalog, unzip the file and look at the release notes yourself.
Your laptop migrated from legacy driver to new DCH driver (where the GUI to control the driver resides separately on an app you download from the Microsoft Store). Synaptics drivers had many migration problems (a long long list in the release notes). Don't try to force install old drivers, it doesn't work.
You have to deal directly with HP on the issue.
Thank you for your reply Joseph. Does apply to the inability to download the Synaptics Touchpad Control Panel app as noted in my posting? Per my posting, I uninstalled it and now receive Code: 0x803FB005 when trying to reinstall it from the store. William
That's a problematic issue. The DCH drivers MUST be installed using the installer exe for it to be fully functional (and thus allowing the app to be successfully downloaded from the Microsoft Store).
https://www.intel.ca/content/www/ca/en/support/articles/000031275/graphics-drivers.html
Your computer updated your driver automatically and installed the app successfully, but the Microsoft Update Catalog cab file for the 19.5.35.50 doesn't contained an installer. So I don't know how that works.
https://answers.microsoft.com/en-us/windows/forum/all/disable-touch-pad-on-hp-laptop-running-windows-10/fc0c452c-ec32-40c7-8148-e2313349533e?page=6
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JR##17 tried to install the synhpconsumerdapp manually and couldn't get it installed. He started a thread at the HP forum. I think basically you need to pile in onto the HP thread and try to escalate the issue so that somebody at HP can point you to the right direction.
Hp Spectre Touchpad Driver Download
https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Synaptics-TouchPad/td-p/7474610
As I said, you can download the cab file and take a look at the long list of problems listed in the release notes.
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My experience comes from dealing with the new Realtek DCH drivers (often called Realtek UAD drivers in various internet forums) and migrating from the old Realtek HD Audio Manager to the new Realtek Audio Console app from the Microsoft Store. The problems are exactly the same. You can google it and there are thousands more internet discussions on many people couldn't install the Realtek Audio Console app.
Hp Spectre X360 Touchpad Not Working
If you read JR##17's HP latest posts, he is already been seduced by the dark side (of trying rollback or revert back). Even if it works, the temporary fix probably won't survive when 20H1 comes out in April. Then what? Maybe you'll even survive April update, but Microsoft is going to force another driver update to you in June. Then what? Maybe you'll be successfully on reverting back in June. But then 20H2 comes out in November. The dark side doesn't work in the Microsoft forcing update world.
I'm not sure if you've solved this problem already, but updating to Windows 10 1909 (https://www.microsoft.com/it-it/software-download/windows10) seems to have solved it for me.Thank you for your reply. I updated to Windows 10 1909 and there is no change or improvement; the touchpad is still not functioning as is should. Thank you again for your reply. Bill
Problem began with Windows 1903 update. Had to do a system restore to get the Synaptics TP Functionality back. Same for Windows 1904. Hacve to keep using a previous restore point to get the functionality. However, every few days it re-updates Windows 1904 and Functionality is lost. So another Sysem restore. And on and on and on...... To Community, After the latest Windows update to 10.0.19041 the touchpad seems to be functioning 'properly'. I can scroll and zoom +/- That being said, I cannot find an option to disable the touchpad when using a mouse. Thank you, William With the original Synaptics I had software'clickpad' where I could set the scrolling speed, sensitivy, and even set a set a reverse scroll, which allowed scrolling in the same direction as if using the up and down arrows on the keyboard. That is all lost and I am ubable to re-install the Synaptics software that came with the laptop. I can no longer get support from Synaptics. And on another note, one of my brother printers no longer works, This happened with the newest windows update 2004.Hp Spectre Touchpad Issues
Same problem here. Ati d33a27 video card. The Windows 10 feature update 2004 as of July breaks the touchpad and no precision touchpad is available.